1) How to Figure whether your auto actions are going or not.
Go to Bookings > Booking list and open the booking.
Under Mail & Actions tab check the status of action as "Sent" or "Not Sent.
2) If the message has not sent, check these places.
Go to Bookings > Booking list and open the booking.
Under Mail & Action tab, check whether the guest E-mail address has been captured by the system. If not,
Go to Setting > Guest Management > Auto Actions > Edit
Under Message tab, set the trigger action as "Auto"
Under Message tab, choose Guest API/Email Smart action as Send message option
Check the Trigger time under Trigger tab.
If your connection is an Ical connection, the auto actions will not be sent since when there is an Ical connection system will not capture the guest e-mail address.
If the booking has been imported, then also auto actions will not sent because it will not capture the actual or masked e-mails.